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Feedback or Complaints

Key Assets Australia values your feedback

We welcome and value your feedback and appreciate you taking the time to inform us on ways that we can continue to grow and improve our services. All feedback, including any compliments or complaints will be handled in a confidential manner.

How do I leave feedback or make a complaint?

You can provide your feedback or complaint by completing the below online form, phoning us directly on 1800 932 273 or email us directly at feedback@keyassets.org.au

What happens next

All our staff can receive and respond to your feedback or issues. If they can’t deal with it themselves, or you're not satisfied with how it’s handled, they'll record it and make sure the right person responds to you.

Can I get help to give feedback or make a complaint?

Yes. People who support you can help you to complain. This means your family, friends or other people can complain for you

Can my feedback or complaint be anonymous?

Yes. But this may be difficult to investigate if we need to gather further information.

Key Assets Australia deeply honours and celebrates the rich and enduring cultures of Aboriginal and Torres Strait Islander peoples, recognising them as the oldest continuing cultures in the world. We respectfully acknowledge the traditional custodians of the lands and waters where we live and work. We recognise their profound spiritual connection to the land and pay heartfelt respects to Elders past, present, and emerging. We acknowledge the deep trauma, grief, and loss experienced by these communities, both historically and presently, and commit to walking alongside them in support and solidarity.

Key Assets Australia is a non-government, not for profit, non-religious, children, family and community services agency. Our purpose is to achieve positive and lasting outcomes for children, families, and communities.

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Call to speak to our team

1800 932 273

Mon-Fri 9am-5pm

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