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Complaints and Feedback

Key Assets values your feedback

We welcome and value your feedback and appreciate you taking the time to inform us on ways that we can continue to grow and improve our services. All feedback or complaints are received seriously and will be handled in a confidential manner.

How do I leave feedback or make a complaint?

You can provide your feedback or complaint by completing the below online form, phoning us directly on 1800 932 273 or email us directly at feedback@keyassets.org.au

What happens next

All our staff can receive and respond to your feedback or issues. If they can’t deal with it themselves, or you're not satisfied with how it’s handled, they'll record it and make sure the right person responds to you.

Can I get help to give feedback or make a complaint?

Yes. People who support you can help you to complain. This means your family, friends or other people can complain for you

Can my feedback or complaint be anonymous?

Yes. But this may be difficult to investigate if we need to gather further information.

Key Assets respectfully acknowledges the traditional custodians of this land

Key Assets is a non-government, not for profit children, non-religious, children, family and community services agency. Our purpose is to achieve positive and lasting outcomes for children, families, and communities.

Call to speak to our team

Mon-Fri 9am-5pm